SABON Terms and Conditions

General Use of Our Website


  1. The following terms and conditions apply to all purchases made on Sabon (UK) website – Please read them carefully. Use of this website by you, and purchase of any products from us, is conditional upon your acceptance of these terms and conditions.
  2. These terms and conditions may be changed at any time without informing you. It is therefore your responsibility to check our website on a regular basis to find out about any changes. Use of our website means you have accepted these terms and conditions.
  3. These terms and conditions and the purchase of any products shall be governed by English Law and any dispute arising under or in connection with the foregoing shall be determined through the English Courts.


Purchasing a product via our website


Availability of our Products


  1. All our products are subject to availability and may be withdrawn at any time. If for any reason the products ordered are not available we will contact you and you will be offered an alternative or given a full refund.
  2. We will not be held responsible for compensating you for any losses you may suffer if we are unable to supply the requested products.


Description of our Products


  1. We do our best to ensure that details, descriptions and prices within our website are correct but errors may occur and we reserve the right to alter the same at any time.
  2. We also reserve the right to change the specification of the products sold on our website.
  3. If you are in any doubt about the product you wish to purchase we recommend you contact us via our contact page on our website and we will be happy to provide you with further information on the product.



  1. All prices quoted are for new products; prices are presented in UK Pounds and include all taxes at current rates.
  2. Prices are subject to change at any time before we accept an order from you.



  1. Payments are accepted on most major credit or debit cards via our secure server. All orders are positively credit card sanctioned prior to dispatch. We can accept no responsibility if your order is delayed or cancelled as a result of incorrectly supplied payment details.
  2. Credit and debit card numbers are encrypted when your order is placed and are not held in clear text on any web site. All card and payment details are securely processed and we do not see any of these details, we simply receive confirmation that your transaction has been authorised with your nominated card provider.
  3. Please note that the payment will show on your statement under “SABON Products”


Your Invoice

  1. All products are supplied with a full invoice giving a description of the products purchased and the price paid, including VAT.


Delivery and non-delivery

Standard Delivery

  1. Delivery within 3-5 working days
  2. Delivery fee for purchase below £50 will be £5
  3. Free delivery for purchase above £50
  4. Please note during Christmas and New Year delivery could take longer than usual due to the increase in deliveries. We will endeavor to do our best to ensure your purchase reaches you on time.
  5. Deliveries are made using DPD and you are able to track your parcel at Please feel free to contact us if you have not received your order; we are happy to help!


Next Day Delivery

Delivery within next working day delivery- For all orders to UK addresses placed before 12pm Monday - Friday will be dispatched on the same day and delivered the next working day.  Orders placed between Friday after 12pm - Sunday will be delivered on Monday.

  1. Delivery fee for purchase below £50 will be £7.95
  2. Delivery fee for purchase over £50 will be £4.95
  3. Please note during Christmas and New Year delivery could take longer than usual due to the increase in deliveries. We will endeavor to do our best to ensure your purchase reaches you on time.
  4. Deliveries are made using DPD and we are able to track your purchase should it not be received by you. Please contact us if you have not received your product and we will be happy to help.



Returns/ refund

1. Customers dissatisfied with any product may return it and/or may choose other product within the limit of the value of the returned product, provided that the following terms and conditions are complied with. In all cases, the return shipping costs will be borne by customer.


2. Customers may return the products purchased only in their original packaging within maximum 30 business days from their receipt. The ordered product will be returned in the same condition as when it was delivered, having the same label attached, the original packaging, and together with the accompanying shipping documents. We will reimburse the value of the product within maximum 30 days from the return date.

Please note that regarding SALE and discounted items we will allow an exchange of the purchased products, however no money refund will be possible. 


3. If you choose to exchange the ordered products, the new order will be processed and shipped within maximum 30 days from return of the products ordered. Any differences in price will be reimbursed within maximum 30 days from return of the ordered products.


In all the above mentioned cases, the return shipping costs will be borne by customer.

The products must be returned in a saleable condition (including undamaged packaging) at the following address:Sabon UK,38 Neal Street, London WC2H 9PS


4. The goods will be deemed returned when actually received by us.


Exclusions and Limitations:


  1. This Limited Warranty applies only to products manufactured by, or, for Sabon that can be identified by the Sabon trademark, trade name, or logo affixed to them.
  2. The Limited Warranty does not apply to any non-Sabon product even if packaged or sold with Sabon products. Non- Sabon manufacturers and suppliers may provide their own warranties.
  3. This Limited Warranty does not cover Sabon products sold by Unauthorised Distributors.
  4. This Limited Warranty does not cover: (1) damage due to misuse or abuse (including but not limited to using the product with an incorrect voltage supply), dropping, or other operation in violation of the written safety precautions provided with the product; [these precautions and instructions for use may also be found on Sabon’s website] or (2) tampering with, such as the unauthorised repair or attempted repair of the product.
  5. Authorised Distributors may provide their own extended warranty, by doing so they will be obligated to provide you with new terms and conditions.
  6. Sabon is not responsible to such retailer extended warranties or other retail promotions.
  7. For all online sales: the warranty is valid only if you purchase your product from Sabon at Sabon’s official website



Orders from customers located within the UE, but outside the jurisdiction of this website


This website being a .uk website, in order to finalize your order, we thank you to simply contact our customer service at the below phone number and/or email:


Our customer service will then finalize and execute your order. We remind you that our commercial documents (such as the invoice) will be sent to your attention in English  and that the purchase of our products is governed by XX law (insert law of the country governing the Ts and Cs of the website) and the terms and conditions of this website.”


Force Majeure


Not withstanding anything set out in these terms and conditions, we will not be liable for any failure or delay in performance of our obligations if it is due to an event beyond our reasonable control, including, without limitation, acts of God, war, industrial dispute, courier delay, fire, flood, tempest or national emergencies. If so delayed we will be entitled to a reasonable extension of time for performing our obligations. Any dates we specify for the delivery of products are only approximate and we shall not be liable for any losses, damages, charges, costs or expenses caused by any delay in delivery of the products.


Intellectual Property


Your use of the Website and the content in its entirety, grants no rights to you in relation to our intellectual property rights (“IPR”) or the IPR of any third parties. We own or are licensed to use all IPR existing in, or in relation to, the Website and its contents. All rights and IPR in or relating to any third party content, branding, logos and registered and unregistered trademarks are owned by such third parties or their licensors.

You are permitted to download and print content from the Website solely for your personal use. Website content must not be copied or reproduced, modified, redistributed, used or otherwise dealt with for any other reason. You are specifically not entitled to use the content of the Website for commercial exploitation in any circumstances.


Entire Agreement


These terms and conditions constitute the entire and only agreement between us.

Other than the information on our website and the information supplied with each product you acknowledge that you have not relied on any statement, warranty or representation given in relation to our products (whether given by us or a third party).


Customer Care / Complaints


If you have any queries or complaints regarding your purchase from our website you can contact us via our contact us page.

We will endeavour to answer all your queries as soon as possible.


Information about Sabon Limited


This website is owned and operated by Sabon Limited and is registered in England and Wales under the registration number 9060473

Our registered office is at 2nd Floor 167-169 Great Portland Street London W1W 5PF

Our registered company number is 9060473


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